• IT Service Management

  • IT Operations Management

  • IT Business Management

  • HR Service Management

  • Customer Service Management

  • GuideVision will help you unleash innovation with ServiceNow and modernize and transform your IT service delivery. ServiceNow's built-in industry best practices (ITIL) and guided setup help to achieve short implementation times. Its rich functionality and the ease of use of the end user portal provides a wide range of self-service capabilities, easing the pressure on the service desk. Visual task boards make prioritization and assignment as simple as drag‑and‑drop, and you gain full control over your IT services landscape without any infrastructure challenges.

    Harness ServiceNow's power to modernise and transform your IT service delivery, provide consistently great service and increase productivity. Explore solutions:

  • Outages and disruptions of business services can impact customers, partners, and employees equally, causing financial losses and damage to a company’s reputation. The ServiceNow IT Operations Management applications follow a service-aware approach to eliminate possible outages, and enable IT to proactively address issues and quickly respond to incidents.

    Turn IT into a proactive business partner. Gain visibility into your operations footprint, manage service health, and optimize service delivery and spend. Explore solutions:

  • ServiceNow’s IT Business Management applications cover IT Financial Management, Project and Portfolio Management and Application Portfolio Management. These tools help to better manage demand, balance resources, manage agile and waterfall projects, perform budget planning, and map costs to technical and business services. When combined they enable an IT department to be run as a business unit and aligned better with the rest of the company.

    Drive your strategic portfolio planning and execution. Align work to business priorities, redirect spending to critical apps, and speed time to value. Explore solutions:

  • The ServiceNow HR Service Management application provides fast, personalized, and ever-improving levels of service, even for workflows that span beyond the HR Department. It enables employee productivity and satisfaction to increase, along with HR’s reputation.

    Eliminate frustration and improve employee satisfaction with a single access point for efficient, personalized HR services. Explore solutions:

  • ServiceNow’s Customer Service applications help organizations to deliver effortless service, and to increase customer satisfaction while proactively reducing case volumes and costs. It connects departments, workflows, and systems, helping to resolve underlying issues and to automate services across the enterprise.

    Elevate your customer service from request to resolution. Connect customer service with other teams to resolve issues quickly and proactively. Explore solutions:

  • Incident Management

  • Problem Management

  • Change and Release Management

  • Asset Management

  • Service Catalog

  • Knowledge Management

  • The ServiceNow Incident Management application provides streamlined tools to quickly restore services in case of an unplanned outage or degradation.

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  • With the ServiceNow Problem Management application, companies can minimize the business impact of service outages and take preventive actions against future disruptions.

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  • ServiceNow Change and Release Management applications reduce the cost and risk of rapid, ongoing changes, simplify the life of change managers, and ensure harmonized activity and data flows, mitigating the risks of unplanned or uncontrolled changes.

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  • The ServiceNow Asset Management application tracks all financial, contractual, and inventory details of hardware, software, and virtual infrastructure – including non-IT assets – throughout the entire asset lifecycle.

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  • The ServiceNow Service Catalog application enables a high level of automation and effective and efficient management of workflows and approvals, which results in improved customer experience, faster service delivery, and reduced operational costs.

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  • The ServiceNow Knowledge Management application makes it easy to find and to create knowledge items and documents. It can capture knowledge from the whole organization and makes it easily available for all employees.

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  • Discovery

  • Service Mapping

  • Event Management

  • Orchestration

  • Configuration Management Database

  • The ServiceNow Discovery application creates an accurate, up‑to‑date single system of record for the customer’s infrastructure and provides complete visibility into your on‑premise and cloud resources.

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  • ServiceNow’s patented “top-down” discovery service mapping approach will map the relationships between IT components that comprise specific business services, even in dynamic, virtualized environments.

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  • Reduce event noise generated by monitoring tools by using predictive intelligence such as machine‑learning techniques to correlate events and produce actionable alerts and incidents.

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  • The ServiceNow Orchestration application lets you increase agility by automating IT and business processes for operations management.

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  • The ServiceNow CMDB application provides a single system of record for IT and provides full visibility to infrastructure and services, leading to more control of the IT environment and ultimately to better decisions.

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  • Project Portfolio Management

  • Demand Management

  • Resource Management

  • The ServiceNow Project Portfolio Management application gives you visibility into all your demand, resources, and project portfolios so that you can better align your efforts with your corporate strategy, work faster, and enhance resource allocation across every project.

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  • The ServiceNow Demand Management application centralizes strategic business and IT requests, streamlining the investment decision process for new products, services, repairs, and enhancements.

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  • The ServiceNow Resource Management application helps project and resource managers to create plans, to request staffing for projects, and to assign people to specific tasks. It provides a consolidated view of staff availability, allocation, and capacities for all work tracked in any ServiceNow application.

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  • Employee Service Center

  • Case and Knowledge Management

  • Enterprise Onboarding and Transitions

  • Employee Document Management

  • Performance Analytics for HR Service Delivery

  • The ServiceNow® Employee Service Center provides a single custom‑branded center for employees to find relevant HR information, receive guidance on steps they need to take and submit and track cases when they need help. HR enjoys lower costs and fewer inquiries and provides a consumer‑like service experience.

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  • ServiceNow® Case and Knowledge Management allows you to standardize the documentation, interaction, and fulfillment of employee inquiries and requests, improving HR efficiency and making it easier for employees to get the services they need.

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  • With ServiceNow® Enterprise Onboarding and Transitions, HR can now easily set up and manage employee lifecycle events across multiple departments on a single platform. Orchestrate and automate employee onboarding, offboarding, relocation, leaves of absence, and other processes that begin in HR but cross into IT, facilities, finance, and legal.

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  • Easily manage paperless employee files and set retention rules to support corporate and legal regulations with ServiceNow® Employee Document Management. Improve efficiency and compliance with built‑in support for automated file purge and legal hold, and increase security and confidentiality by defining permissions for document access that make file retrieval a snap.

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  • Continuous improvement in employee satisfaction and HR efficiency in the modern enterprise requires real‑time visibility and effortless reporting. ServiceNow® Performance Analytics for HR Service Delivery is an easy‑to‑use, integrated application designed for visualizing and analyzing organizational goals and results.

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  • Engage customers across channels

  • Offer self-service

  • Deliver customer service as a team sport

  • Identify issues before they occur

  • Anticipate trends and deliver proactive service

  • Provide end-to-end customer service

  • Connect with customers over their channel of choice—web, telephone, chat, text, or social media—anytime, anywhere, and from any device.

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  • Deliver automated solutions with the service catalog, and provide additional self-service options with integrated Virtual Agent, Knowledge Management, and Communities.

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  • Resolve issues faster and fix the root cause of issues by connecting customer service to other departments with the visual task board, workflow, and automation.

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  • Visualize the health of IoT connected devices using ServiceNow® Operational Intelligence to identify issues before they occur.

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  • Use dashboards and analytics to visualize trends and manage problems potentially affecting many customers with major issue management to resolve issues before customers encounter them.

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  • Add Field Service Management and ServiceNow® Project Portfolio Management for increased visibility and accountability across teams.

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